Service Delivery & Support
IT supports our clients with technology when and where they need it the most. Help with technology used at ºÚÁÏÍø³Ô¹Ï±¬ÁÏis offered via walk-up service desks, phone, concierge support, and special event services, and is also delivered online via live chat, email, and extensive self-help documentation.
Contact the IT Service Desk
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Phone: 813-974-HELP (4357)
Monday-Thursday: 7:30 AM - 8 PM
Friday: 7:30 AM – 5PM
Saturday: 9 AM - 6 PM
Sunday: 9:00 AM – 3PM - Email: help@usf.edu
- Chat: Click to chat with a technician.
Self Service
Use our to find useful information about ºÚÁÏÍø³Ô¹Ï±¬ÁÏIT supported systems.
Clinical Practice issues
(e.g., Epic, clinic technology, patient related issues or requests) should be submitted via one of the following ways.
- Phone: 813-844-7490
- Email: helpdesk@tgh.org
IT Repair Center
- Our Dell and Apple certified technicians offer professional computer repair services.
- Certified technicians can perform warranty repairs on Apple, Dell and Microsoft desktops and laptops.
- These services are accessible to USF's active faculty, staff, and students for their ºÚÁÏÍø³Ô¹Ï±¬ÁÏand personal desktop and laptop computers.
- Hours are Monday-Thursday from 8am - 3pm (appointment required)
- Located in the main campus library - LIB 117
Walk-Up Service
Walk up service desks are available at multiple convenient locations to help you with:
- Reset passwords and MFA
- Install printers and assist with printing issues
- Install software
- Help with Wireless connectivity
- Limited reimaging of computers
ºÚÁÏÍø³Ô¹Ï±¬ÁÏLibrary (LIB)
Monday - Thursday: 8:00 am - 2:00 am
Friday: 8:00 am - 5:00 pm
Saturday: 10:00 am - 6:00 pm
Sunday: 12:00 pm - 12:00 am
The Well (MDA)
Monday - Friday: 8:00am - 5:00pm
ºÚÁÏÍø³Ô¹Ï±¬ÁÏHealth-Therapy Building (MDT)
Monday - Friday: 8:00am - 5:00pm
ºÚÁÏÍø³Ô¹Ï±¬ÁÏHealth Morsani College of Medicine Downtown (MDD)
Monday - Friday: 8:00am - 5:00pm